Hosdone
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Hotel operations. Supervised and done.

From data
to done.

Agreed at the 9 a.m. meeting. By 6 p.m., nobody knows whether it was done.

Hosdone™ turns daily PMS reports into clear actions for each hotel role, with an assigned owner, a deadline and verification by another team member. Built by a hotel general manager to help run, coordinate and supervise day-to-day operations from a mobile device.

Request a demo See a day at the hotel
Without Hosdone · With Hosdone

A day at the hotel.

A day at the hotel06:00
  1. 06:00
  2. 07:10
  3. 09:30
  4. 11:00
  5. 13:00
  6. 16:00
  7. 23:00
  8. Monday
06:0001 / 08
Without Hosdone

The daily report is pieced together by hand by mid-morning

With Hosdone

The Night Auditor uploads the PMS file and the daily report is issued, with version control

07:1002 / 08
Without Hosdone

The Executive Housekeeper counts rooms on paper

With Hosdone

The Executive Housekeeper checks the rooms requiring service and the staffing needed

09:3003 / 08
Without Hosdone

The guest calls, someone writes it down and nobody knows whether it was fixed

With Hosdone

The guest scans the hotel’s QR code and enters the room number; the fault is assigned to Maintenance with a target resolution time

11:0004 / 08
Without Hosdone

A complaint is closed as soon as the technician says it is fixed

With Hosdone

The guest confirms the outcome. If they are not satisfied, Hosdone opens a Guest Experience follow-up with an owner and a one-hour deadline while they are still in-house

13:0005 / 08
Without Hosdone

A corporate manager sends instructions to the Head Chef on WhatsApp

With Hosdone

The request goes through the General Manager, who approves it or challenges it with a reason

16:0006 / 08
Without Hosdone

A stalled task only comes to light at Monday’s meeting

With Hosdone

It automatically alerts the person responsible and, if it is still stalled, hotel management

23:0007 / 08
Without Hosdone

Services delivered but not charged are lost

With Hosdone

The night close checks sales against the PMS, and any mismatch becomes a task for the morning

Monday08 / 08
Without Hosdone

Operations calls to ask what is happening with costs

With Hosdone

The weekly report includes the actions defined by the General Manager. No call needed

Test hotel · sample data

Every role, its own screen.

General Manager · How the hotel is performing today: occupancy, ADR, upcoming business and annual objectives, on one screen.
General ManagerHow the hotel is performing today: occupancy, ADR, upcoming business and annual objectives, on one screen.
Executive Housekeeper · The rooms requiring service, the room attendants needed and the days ahead, from 06:00.
Executive HousekeeperThe rooms requiring service, the room attendants needed and the days ahead, from 06:00.
A task · Owner, deadline and completion criteria, tracked against the clock.
A taskOwner, deadline and completion criteria, tracked against the clock.
The guest · Scans the hotel’s QR code, enters the room number and says whether they are satisfied; if not, explains what went wrong.
The guestScans the hotel’s QR code, enters the room number and says whether they are satisfied; if not, explains what went wrong.
Night Auditor · Sales checked against the PMS; any mismatch becomes a task for the morning.
Night AuditorSales checked against the PMS; any mismatch becomes a task for the morning.
Operations · Every hotel on one row, with its four key blocks.
OperationsEvery hotel on one row, with its four key blocks.

What the test hotel measured.

Measured in our test hotel, run night by night for three months with sample data. It is not a client: the first real-world results will come from the first live hotel.

748guest requests over thirty nights
85.8%of those requests fulfilled within their target time
€1,280in services delivered but not charged, detected by the night reconciliation. Detected, not recovered.
13.7 pppercentage points lower on-time rate on the ten busiest nights than on the ten quietest. Measured from timestamps, not surveys.
Four rules on every screen

The method is built into the tool.

—

No made-up data

Anything the hotel has not provided is shown as “—”, with a note explaining what is missing.

✓

Independent verification

Tasks are verified by someone other than the person who completed them. Not even the General Manager signs off their own work.

v2

Issued reports stay as issued

An issued report is never rewritten: any change creates a new version.

≠

Measured by role

Performance is measured by role and department, without individual rankings.

Data protection

What the app does not collect, and what it deletes.

It is built this way: each professional sees what corresponds to their role and permissions, and what is not collected cannot be accessed by anyone.

Payroll and HR files It does not handle salaries or employment and disciplinary records.

Health data No diagnoses are recorded. An allergy is noted as a service requirement, such as “gluten-free”.

ID documents It does not ask for them. The guest’s registration stays in the PMS; here, work is linked to their room and stay.

Location of people Location data is removed from evidence photos when they are uploaded.

Guest data: the minimum, for the length of the stay. The guest channel does not ask for an ID document, email address or payment card, and no profile is kept between stays. During the stay, the app stores the room, the guest’s requests and what they write. When the stay is closed, the phone session, the form of address, the guest’s messages and the photos of their case are deleted; each request remains on record without the room number: what was requested, how long it took and whether the guest was satisfied.

Ranking of people Roles, departments and shifts are measured. Never anyone by name.

A product that stores less gets approved sooner.

FAQ

Frequently asked questions

Does it replace my PMS?

No. It works with the reports your PMS already exports and does not keep the books: reservations and billing stay in your PMS.

Does it need to be integrated with my PMS?

No. Hosdone does not need to integrate with your PMS or access its database: it works with the reports your PMS already exports in CSV or Excel format, such as those your Night Auditor runs every night. During implementation, we check that they contain the data required. If a hotel group wants a direct integration, it can be considered.

Does the guest need to download anything?

No. They scan the hotel’s QR code and write from their phone’s browser.

What guest data does it keep?

Only what is needed during the stay: the room, the guest’s requests and what they write. It does not ask for an ID document, email address or payment card. When the stay is closed, the phone session, the guest’s messages and the photos of their case are deleted, and each request remains on record without the room number.

What if a Head of Department does not use it?

Anything that stalls is escalated automatically: a stalled task alerts the person responsible and then hotel management, without anyone having to chase it.

Does it monitor my employees?

No. It measures roles, departments and shifts. There are no individual rankings or scores.

Does it work for an independent hotel?

Yes. Without a hotel group there is no corporate layer: the General Manager decides and the owners receive the reports.

What role does AI play?

It suggests; it does not decide. It classifies what the guest writes and, when in doubt, passes it to a person. It does not close anything or evaluate anyone.

Is the product finished?

It runs today in a test hotel, night after night. The first live hotel is the next step.

How much does it cost?

Pricing depends on the size of the hotel and the options the owners choose in the setup sheet. We will go through it in the first conversation.

Implementation

From first contact to a hotel up and running.

The hotel provides what it already has: its PMS reports and its operating data. Implementation scope and timelines are agreed according to each hotel’s requirements.

Step 1

The demo

A test hotel to explore every screen, with a 30-minute guide.

Step 2

The setup sheet

Completed in a working session with the General Manager and Heads of Department.

Step 3

Day 1

The Night Auditor uploads the first live report and each team member signs in with their own account.

Step 4

Implementation sign-off

Once the agreed scope is complete, the General Manager signs off the implementation.

Who is behind it
“I built it because I needed it: a tool for running the hotel on today’s data, not last week’s.”

Daniel Roiz Baztán · Founder & Creator of Hosdone · Hotel General Manager in Europe and the Caribbean, author of The Hotel Management Collection

Request your demo.

Request a demo to see how Hosdone could fit your hotel’s operations.

hello@hosdone.com
Request a demo

Pricing depends on the size of the hotel and the options the owners choose in the setup sheet. We will go through it in the first conversation.

Open to partnerships with hospitality technology and service providers for the commercialisation, implementation and further development of Hosdone. Contact: hello@hosdone.com.